Terms & Conditions
Terms and Conditions for Orienty Black Car Service
Last Updated: November 13, 2024
Welcome to Orienty Black Car Service. By using our services, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before making a booking or using our services.
1. General Agreement
By booking or using Orienty Black Car Service, you acknowledge that you have read, understood, and agreed to be bound by these terms and conditions, which may be updated from time to time without notice. It is your responsibility to review these terms periodically for any updates.
2. Service Availability
Orienty Black Car Service operates 24/7, subject to vehicle and driver availability. While we strive to meet all requests, we reserve the right to decline service due to unforeseen circumstances, including weather conditions, traffic, or vehicle maintenance.
3. Bookings and Payments
- Booking Process: All bookings must be confirmed via our website, mobile app, or customer service hotline. A confirmation email or message will be sent once the booking is confirmed.
- Rates: Fare rates depend on the type of vehicle, distance, duration, and additional services requested will have separate charges. Rates will be disclosed at the time of booking and include applicable taxes and tolls unless otherwise stated.
- Payment: Payment must be made via credit card, debit card, or approved payment method at the time of booking. For corporate accounts, monthly invoicing may be arranged upon approval. Any changes to the route, waiting times, or additional requests may result in additional charges.
4. Cancellation and Refund Policy
- Cancellation Policy: Cancellations must be made at least three hours prior to the scheduled pick-up time without any penalty. Cancellations made less than 3 hours before the service will incur a cancellation fee of 50% of the total fare.
- No-Shows: If you do not show up at the designated pick-up location without prior notice, you will be charged the full fare for the ride.
- Refund Policy: Refunds will be processed for cancellations made in accordance with our cancellation policy. Refunds for other issues will be considered on a case-by-case basis and issued within 3-5 business days if approved.
5. Passenger Conduct
Passengers are expected to behave in a respectful and orderly manner throughout the ride. The following are strictly prohibited:
- Smoking in the vehicle
- Consumption of alcohol or illegal substances
- Inappropriate or disruptive behavior
If the driver deems that the passenger's conduct is unsafe or unacceptable, they have the right to terminate the service without any refund.
6. Luggage and Personal Belongings
- Luggage Allowance: Orienty Black Car Service accommodates reasonable amounts of luggage based on the vehicle type. Passengers are encouraged to inform us of any oversized or excessive luggage during booking.
- Lost Property: We are not liable for any personal belongings left in the vehicle. However, if you notify us immediately after the trip, we will make reasonable efforts to recover and return lost items.
7. Safety and Insurance
Your safety is our top priority. All our vehicles are well-maintained and regularly inspected. Our drivers are fully licensed, trained, and insured. However, Orienty Black Car Service is not liable for any delays or incidents caused by factors beyond our control, including traffic, weather conditions, or mechanical breakdowns.
8. Limitations of Liability
- We are not responsible for delays caused by unforeseen circumstances such as traffic, road closures, or adverse weather.
- In the event of vehicle breakdowns, we will attempt to arrange an alternative vehicle as soon as possible. However, we do not guarantee any specific time frame for replacement service.
- Our liability is limited to the total fare paid for the ride. We are not liable for any indirect, incidental, or consequential damages resulting from the use of our service.
9. Privacy and Data Protection
We respect your privacy and are committed to protecting your personal information. Any data collected during booking or service will be used solely for the purpose of providing and improving our services. Your information will not be shared with third parties without your consent, except where required by law.
10. Force Majeure
Orienty Black Car Service shall not be held liable for any delay or failure to perform its obligations under these terms due to events beyond our control, including natural disasters, strikes, pandemics, or government restrictions.
11. Governing Law
These terms and conditions are governed by the laws of New York, USA. Any disputes or claims arising out of or relating to the use of our service shall be subject to the exclusive jurisdiction of the courts in New York, USA.
12. Changes to Terms and Conditions
Orienty Black Car Service reserves the right to modify or update these terms and conditions at any time. Any changes will be effective immediately upon posting to our website. Your continued use of our services following the posting of changes constitutes your acceptance of the updated terms.
13. Contact Us
If you have any questions, concerns, or feedback about these terms and conditions, please contact us:
Orienty Black Car Service
+1(347)894-7091
+1(680)346-6020
contact@orientyblackcarservice.com
Vague Service Availability Clause:
The service operates "24/7, subject to vehicle and driver availability" but doesn't specify how the business will handle periods of non-availability. A failure to manage customer expectations about availability could lead to customer dissatisfaction or legal claims in case of frequent disruptions.
Suggestion: Clarify how customers will be notified of unavailability (e.g., via app updates, email) and whether any compensation or alternatives will be provided.
Limitation of Liability:
The limitation of liability restricts claims to "the total fare paid," which may not fully protect the business in cases of serious incidents, especially personal injury, property damage, or breaches of data privacy.
Suggestion: Include specific disclaimers for personal injury or property damage to further protect the business. Consider adding a clause that caps liability for data breaches if applicable (in line with privacy laws).
Ambiguous Force Majeure Clause:
The force majeure clause mentions events beyond control (natural disasters, pandemics, strikes) but doesn’t detail how customer refunds or cancellations will be handled during such events. Without this, customers may demand full refunds or compensation during unforeseen disruptions.
Suggestion: Clearly specify whether customers are entitled to refunds or if services will be rescheduled during a force majeure event. This protects both the business and the customer during unavoidable delays.
Refunds for No-Shows:
The clause states that "no-shows" will be charged the full fare. However, in some situations (e.g., due to unavoidable delays by the customer), enforcing this without some flexibility could lead to disputes.
Suggestion: Define what constitutes a valid reason for no-shows (e.g., unavoidable emergencies) and whether partial refunds might apply in certain situations. This helps mitigate potential conflicts with customers.
Unclear Data Protection Policy:
The privacy clause states that personal data will not be shared without consent, except when required by law. However, this might not fully meet the requirements of stricter data protection regulations, such as GDPR or the CCPA, depending on the business’s customer base.
Suggestion: Ensure that the data protection section fully complies with relevant privacy laws, specifying the types of data collected, how long it is stored, how it is protected, and whether customers can request data deletion or access their information.
Termination for Passenger Conduct:
Drivers are allowed to terminate the ride for inappropriate behavior without issuing a refund. While this is necessary for safety, it could lead to customer complaints or legal challenges if not applied consistently or if the passenger feels it was done unjustly.
Suggestion: Consider implementing a process to document such incidents (e.g., dashcams, driver reports) to avoid potential legal claims. It could also be helpful to include an appeal process for customers who believe the termination was unfair.
By addressing these areas, Orienty Black Car Service can further reduce legal risks and customer disputes, while maintaining customer trust and operational reliability.